Facing hardware-related problems in smartphones is nothing new, but if multiple users encounter the same problem, it is definitely a problem to be solved. Therefore, the broken glass of the rear camera of the Galaxy S20 is no exception.
This issue has now become a so-called crime because a class-action lawsuit has been filed against Samsung for providing defective products or we can say that the glasses of its flagship series of cameras are of poor quality.
According to law firm Hagens Berman (Hagens Berman), Samsung was not only sued for providing low-quality glass in such high-quality equipment, but also accused of violating various frauds, violations of warranty terms, and violations of multiple consumer Acts of protection law.
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In addition, the problem lasted for a long time due to the company’s ignorant behavior, and many Galaxy S20 devices were sold without correcting the problem.
Now that you are right, Samsung has issued a statement about the problem they encountered in this inquiry and has solved the problem.
The press release quoted an article from the Samsung Care Ambassador on the Samsung Consumer Forum as saying: “This happened to one of our ambassadors. After making many complaints about this issue, we found that it was related to the build-up of pressure under the glass, rather than the customer hitting it on some object.
The above statement indirectly clears that Samsung is currently planning or may have been working to provide services to consumers on the Galaxy S20 by replacing or repairing the glass.
In addition, Samsung is a large company that has long been meeting customer needs and requirements through its leading consumer products, even if Samsung provides one of the best after-sales services in the best possible way.
Therefore, we can expect that the glass breakage problem of S20 users will also be resolved as soon as possible, or as a solution to the inconvenience to you, Samsung may replace the damaged device with a new one.
However, there is no official confirmation yet, but as long as Samsung releases new content about this issue, we will notify you in time.
(Via)
