Report: Many Galaxy Note 20 Ultra users facing problems in camera module, Samsung offering exchanges in some cases

Remembered when Samsung launched the Galaxy S20 series, several users reached to Samsung’s official community for the solution of the camera autofocus issue. We now have a similar case with the Galaxy Note 20 Ultra users this time.

More than 100 complaints have posted about the Galaxy Note 20 Ultra camera module problems on the official Samsung community. All of them are the pre-ordered units of the Galaxy Note 20 Ultra.

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The first issue was reported on Tuesday, which reveals that some of the Note 20 Ultra’s camera lenses may have a condensation problem. Other buyers reported that after using the phones in hot weather, the rear camera module turned foggy.

In response, Samsung said, this is a normal phenomenon that occurs in waterproof smartphones but will collect some of the devices with the camera module problems and carry out an investigation.

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Based on some YouTubers, there may be some other problems too. They have seen dust inside the camera module and the “lens and the ring” surrounding the module fit poorly with a gap.

For the camera module structural problems, Samsung is offering an exchange for some users, according to comments on the online communities. However, the exchange policy doesn’t necessarily mean that the Galaxy Note 20 Ultra has serious defects. But for the foggy camera, the company is suggesting them to visit the company’s repair centers.

According to the Korea Herald:

“If engineers at repair centers judge that the problems would affect the original functions of the camera, exchanges are allowed.”

“The dust and structure issues are under control at production lines as it has been with other products,” the Samsung official said. “Considering the massive volume of the new phones released into the market, it is difficult to deal with every single complaint as we cannot immediately figure out how they were using the phones.”

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