Unable to receive EMUI 10 software update notifications? Try this

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If your phone has been rooted, back up your data and take your phone and proof of purchase to an authorized Huawei Customer Service Centre for assistance.

Read More: Huawei 2020 EMUI 10 global roadmap: EMUI 10 coming to these devices very soon

Huawei service personnel will check whether any system file has been deleted and help to update your phone. If your phone has not been rooted, follow the steps below to troubleshoot:

• Scenario 1: Unable to receive official system updates

  Cause:

  1. Your phone does not have a network connection.
  2. You have checked that the system update has been pushed, but no notification has been received.
  3. The system update is pushed in batches.

  Solution:

  1. Move to a place with good network conditions and check again.
  2. If you still cannot receive the update notification, first clear the system cache.

     EMUI 5.X or earlier: Go to Settings > Apps > More > Show system processes > System update > Storage.

     EMUI 8.X: Go to Settings > Apps & notifications > Apps > More > Show system processes > System update > Storage.

     EMUI 9.X: Go to Settings > Apps > Apps > Software update > Storage.

     EMUI 10.X: Go to Settings > Apps > Apps > Storage.

     Touch Clear data and Clear cache.

     Then manually check for system updates.

     EMUI 5.X or earlier: Go to Settings > System update > Check for updates.

     EMUI 8.X: Go to Settings > System > System update > Check for updates.

     EMUI 9.X: Go to Settings > System > Software update > Check for updates.

     EMUI 10.X: Go to Settings > System > Software update > Check for updates.

     Alternatively, touch the three-dot menu in the upper right corner, and then touch Download latest full package.

  3. The system update is not pushed to all devices simultaneously due to the wide range of devices. Therefore, you may receive system update notifications earlier or later than other devices. Please check regularly for system updates and update your phone at your earliest convenience.

• Scenario 2: Unable to receive system updates after having registered a HiCare system update activity

  Solution:

  1. Your phone’s original system version does not meet the system update activity’s requirements.
  2. The version of HiCare is not up to date. Update it to the latest version in HiCare.
  3. Your registration has failed due to an update limit. Please look out for future update activities.
  4. If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Centre for assistance.