UPDATE: Here’s the solution for every bugs and issue after upgrading to the OxygenOS 11 [UPDATED]
Are you facing any issue after updating to OxygenOS 11? Read below:
Q: I can’t find the weather app in the Launcher’s widgets after updating my OnePlus 8 series to OS 11.
A: Currently, the new weather app is not available as a widget. If you want to use the widget, you can add it to OnePlus Widgets in Launcher to access weather data.
Setting path: Long press Launcher > Choose widgets – Drag the widget in OnePlus Widgets containing weather data to Launcher.
Q: Why do desktop icons or drawer application icons occasionally disappear after upgrading to OxygenOS 11?
A: If you encounter this problem, please follow the steps below:
1. Please reboot your phone firstly.
2. Please open the Google Play Store app and update the OnePlus Launcher to the latest 5.0.1 (or above) version.
Q: The OnePlus 8 series is occasionally unresponsive to the pulling-down action of the status bar in landscape mode.
A: This issue has been optimized in the latest released stable version of the OnePlus 8 series. Please download the newest version and try it out.
Q: The loading speed of the Gallery has become slower.
A: This issue has been fixed in OxygenOS 11 and the latest stable and OBT version of the OnePlus 8 series. The latest version can be downloaded from the Play Store. Other optimized versions based on OxygenOS 10 will be released soon, please stay tuned.
Q: Why does AOD display’s brightness seem low?
A: To save power and avoid screen burns, AOD controls the brightness within a reasonable range when enabled, hence the brightness may seem a bit low.
Q: I want to try out the new Zen Mode.
A: The new Zen Mode 2.0 has been fully released on the Play Store and it is available for OnePlus 5 & 5T, OnePlus 6 & 6T, OnePlus 7 & 7T series, OnePlus 8 series, OnePlus 8T, and OnePlus Nord. For more information about the update, please click here.
Q: Why can’t I use widgets in the new version of Zen Mode?
A: The new version of Zen Mode does not support desktop widgets. You may find them under quick settings > swipe left > Zen Mode.
Q: How do I use the Hands-Free feature of Amazon Alexa in OxygenOS 11？
A: To use the Alexa Hands-Free feature with OxygenOS 11, please follow the steps below:
1. Download the Amazon app via Google Play Store.
2. When asked for permission to the microphone during the Alexa Hands-Free feature setup, choose “While using the app”.
If you lose access to the Alexa Hands-Free feature, please go to settings in the Alexa app and try this: Settings > Alexa on this Phone > Alexa Hands-Free > toggle Alexa Hands-Free to ‘On.’ You will be asked to provide permission to microphone and choose “While using the app”.
Q: The messages app crashes on the OnePlus 7/7T series with OxygenOS 10 version.
A: Thank you for your feedback. The issue will be resolved in an OTA update, which is being rolled out currently. In case you’ve already received an update, please check whether the issue is resolved. If not, please wait for the stable build. The updated app will also be available on the Play Store soon, please stay tuned!
Q: The messages app occasionally crashes on the OnePlus 8/8 Pro with OxygenOS 11 version.
A: To solve this problem, please try this out under Phone: Press and hold the MMS app icon > tap “App info”> “Storage & cache”> “Clear storage.” We will also fix it in future updates. If the problem persists, please send your feedback to us.
Q: Why won’t the pictures in the “Places” category in the Gallery show up？
A: This is a known issue, and the team has been working hard to fix it. It is expected to be fixed in the upcoming version. Please watch out for the updates of the Gallery application on the Play store.
Q: After updating to OxygenOS 11, why do I need to pull down the notification bar to tap the “Clear all” button when multiple notifications appear?
A: We are already working on this problem, and it’s expected to be resolved in the future OTA updates.
Q: Why can’t I see the “Quick delete” button in the Messages pop-up window after updating OxygenOS 11?
A: If you encounter this situation, please try this out: Open Messages – tap the three dots in the upper right corner – Settings – Turn on the “Quick delete” button.
The above question and answer are shared by OnePlus as part of the October 2020 FAQ session. Hopefully, it will resolve your issues. Let us know in the comments below.
In a new Q&A episode, OnePlus answered every bugs and issue. You can check the complete Q&A session (translated):
Q: Why after upgrading to Hydrogen OS 11, when multiple application notifications appear in the notification bar, the “Clear All” button needs to be pulled down?
A: We are already optimizing this problem and it is expected to be resolved in a later version OTA upgrade. Please come on and wait for the subsequent version update push.
Q: Why does OnePlus Weather have no desktop widgets after the OnePlus 8 series is upgraded to Hydrogen OS 11?
A: Widgets are currently not available in the new version of Weather. If you need to use widgets, you can get weather information by adding “OnePlus Widgets” to the desktop. Add path: Long press on the desktop-select widget-drag the OnePlus widget with weather information to the desktop.
Q: In a horizontal screen game, after pulling down the status bar, occasionally the status bar cannot be retracted and the screen is blocked.
A: This problem has been resolved and incorporated into the latest public beta version. Come on, we can update to the latest version to solve this problem.
Q: OnePlus 8 series sometimes has no response when pulling down the status bar in landscape mode.
Q: Long WeChat screenshots sometimes appear duplicated.
Q: The adjustment of “Display Size” and “Font Size” in the settings sometimes fails.
A: This problem has been optimized in the latest stable version of the OnePlus 8 series. Come on, you can update to the latest version.
Q: Why is there a problem after my messaging app is updated through Google Store?
A: If you encounter this situation, please refer to the following solutions: long press the “info” icon-click “application information”-click the “three dots” in the upper right corner-select “uninstall updates” to restore normal functions. In addition, hydrogen OS users are not recommended to update the OnePlus official app on the Google Store, which may cause some functions to fail. Please go to the OnePlus Store to update the OnePlus official app.
Q: Why does my information application crash after the system is updated to the hydrogen OS 11 version?
A: If you encounter this situation, it may be that you have used the Google Store to update the “SMS” application. Please refer to the following solution: long press the “message” icon-click “Storage and Cache”-select “Clear Storage” Normal function can be restored (this method will not clear your data). In addition, it is not recommended to update the OnePlus official application on Hydrogen OS through the Google Store. Please update through the OnePlus Store. Q: Why is there no “Quick Delete” button in the SMS pop-up window after updating Hydrogen OS 11? A: If you encounter this situation, please open the “Quick Delete” button through the following path: Enter the SMS-click the three dots in the upper right corner-Settings-open the “Quick Delete” button.
Q: OnePlus Community BUG feedback pictures cannot be uploaded.
A: This problem will be fixed in the latest version of OnePlus Community, version number v22.214.171.124, please update to the latest version to solve this problem.
Q: The album loading speed is slow.
A: This issue has been optimized in Hydrogen OS 11 and updated in the latest stable version and public beta version of the OnePlus 8 series. Come on, you can also go to the store to update to the latest version. Other optimized versions based on hydrogen OS 10 will be released in the near future, please pay attention to version updates.
Q: Why the brightness of AOD is relatively low?
A: In order to save power and avoid screen burn-in, AOD will control the brightness within a reasonable range in the constant light mode, so the brightness will appear to be relatively dark.
Q: The screen recording sound of WeChat Moments is repeated or disordered.
A: This problem has been fixed and has been incorporated into the latest stable version of the OnePlus 7 and 8 series. Come on, we can update to the latest version to solve this problem.
Q: The voice assistant cannot accurately distinguish between the user’s voice and its own voice, and occasionally self-questioning and self-answering occur.
A: This problem has been fixed in the latest version. Come on, you can go to the store to update the language assistant to the latest version to solve this problem.