A smartphone is used for various reasons and one of them includes voice calling, the LTE network mode has made calling even clearer and helps to surf the internet faster. However, with the arrival of 5G, the ways of communication have been revolutionized further.
Smartphones from Samsung also come with LTE and 5G network support and recently its users have reported a big bug while conducting calls. This issue is reported on multiple platforms across different regions, which suggests the severity of the problem faced by consumers.
According to a user, the VoLTE icon appears and then disappears automatically on the status bar. This also led to an internet connection problem, when the user loses data internet during an active calling.
Some users also blamed the recent software updates that rolled out with August and September security patches and responsible for the network connectivity issue.
Meanwhile, this problem is not limited to only some Samsung smartphones locked on U.S. carriers including Verizon and T-Mobile Sprint are also under the same radar of network connectivity issues on the LTE and 5G network.
Regarding this issue, Sprint replies that the loss in VoLTE connection and 5G are related to each other. However, the company did suggest including the followings:
- Power cycle the device to attempt VoLTE registration again.
- One can also try turning Airplane mode to On for more than 30 seconds.
However, these are a few temporary workarounds, and since it doesn’t seem to be a hardware problem users hope that Samsung will take note of this situation and rollout out a permanent solution.