OnePlus OxygenOS 11 FAQ: Check every question! [OCTOBER 2020]

A couple of weeks ago, OnePlus launched the OnePlus 8T with the latest OxygenOS 11 out of the box. Many people asked various questions about the device and its OS. You’ll be glad to know that company has given the answers to those questions on the forum.

Below you can check the answers and solutions to your issues;

Q: Why has a Colorful Tone been adjusted/removed in OxygenOS 11?

A: OxygenOS 11 has a refreshed visual design for a better integral experience. Display functions have been redesigned, and Dark Mode has been optimized as well. “Tone” in “Customization” is now moved under “Display – Dark Mode”, with two new options – “Schedule on/off” and “Force Dark Mode” being added. We are looking forward to your feedback & suggestions.

Q: How do I enable AOD?

A: Please navigate to Settings – Display – Ambient Display – Always-on ambient display. You can also schedule it as needed.

Q: AOD display’s brightness is low, why is that?

A: Hello, to save power and avoid screen burns, AOD will control the brightness within a reasonable range when enabled, hence brightness may seem low.

Q: There are only two rows of icons in the drop-down status bar.

A: We will optimize it to the layout with three rows of icons in the future. Please look out for updates in the upcoming versions.

Q: Why does the app icon show up on the status bar even after being set as “Other” in the app notifications?

A: As per the latest Google regulations, the app icons still show up on the status bar when other notifications are received. We will add a new setting option in the upcoming version update, users can choose to “hide or turn on the icon of the second notification message”. You can expect these changes in the upcoming updates of OnePlus Launcher.

Q: Why do I need to pull down the notification bar to tap the “Clear all” button when multiple notifications appear?

A: We are already working on improving this, and it’s expected to be resolved in the future OTA updates.

Q: Why can’t I see the “Quick delete” button in the Messages pop-up window in OxygenOS 11?

A: If you encounter this situation, please try this out: Open Messages – tap the three dots in the upper right corner – Settings – Turn on the “Quick delete” button.

Q: Why are some Apps and OnePlus Gallery not getting updated and installed through the Play Store?

A: Thanks for the feedback. This is a known issue and we have been communicating with the Google team to resolve the problem together. It is expected to be fixed in the upcoming stable version. Please keep an eye for the upcoming update.



Q: Why can’t I use widgets in the new version of Zen Mode?

A: The new version of Zen Mode does not support desktop widgets. Now you may find them under quick settings > swipe left > find Zen Mode.

Q: HDR seems to not work sometimes when I play HDR videos in the gallery.

A: Please try the following steps to solve it: Go to the Play store to update the OnePlus gallery APP to the latest version, and then reboot the phone. If the problem still occurs, please feedback to us via the OnePlus community. Thanks!

Q: Message App crashes occasionally after clicking the icon.

A: To solve this problem, please try to set the phone as the suggestion: press and hold the MMS app icon -> tap “App info” -> “Storage & cache” -> “Clear storage”. We will also fix it in future updates. If the problem exists, please kindly feedback to us.

Have more issues in OxygenOS 11? Click on the link here.

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